9am – 3pm GMT
“Our modern Industrial Strategy sets out the Government’s ambition to make the UK the world’s most innovative economy, and place us at the forefront of the technologies of the future. This means realising the potential of emerging technologies for all, including through delivery of high quality public services.”
The UK is considered as one of the most technically advanced nation in the world. Since the launch of the Government Transformation Strategy in 2016, a great amount of progress has been made to improve citizen centric service delivery, as well as building world class digital tools for civil servants in workplaces. Whilst significant progress has been made in digital government since the launch of the transformation strategy, more can be done to deliver citizen centric services that are delivered effectively.
Following the launch of the Government Technology Innovation Strategy, there has been more focus on digital technologies to be increasingly used across the public sector. The GovTech Conference will explore the challenges and opportunities that are available to deliver solution focused services.
The Covid-19 pandemic has also generated further debate in how effective and reliable technological solutions, provided by the government actually are. Issues such as development time, data sets, ease of access, and even confirmation bias in the case of the recent exam grading algorithm.
Join us for Salford Professional Development’s annual GovTech Conference where experts will examine key issues highlighted across government departments, share case studies on successful implementation of citizen centric services. Central to this, is the importance of collaboration between the private and public sector to improve service delivery.
Highlights of the GovTech Conference include:
Please note timings/speakers/topics are subject to change
Insight into the future technological changes to our UK Parliament
2020 has placed immense pressure on the public sector to provide exceptional citizen engagement amidst unprecedented turbulence. Public sector organisations have been expected to handle huge contact spikes, proactively communicate with citizens, prioritise vulnerable residents, and keep up with new consumer communication habits, all whilst staff have been working remotely. Has your citizen engagement technology been able to adapt to these demands? Can your service dynamically evolve with the changing needs of your citizens? Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, to discover how to build an adaptable citizen communications solution that will allow you to dynamically support your citizens in the long-term.
Join this session to learn how Governments implemented fast changes and embraced digitalisation as they reacted to the Covid19 pandemic. With offices shutting down the public sector as relied more and more on digital platforms to help them communicate and deliver services to residents and citizens. Asim will demonstrate how digital has been welcomed and rolled out throughout the sector.
Discussion around a little bit about the CPS, our digital journey, the highs, lows and reflections. We are a leading voice in transforming the criminal justice system, using our legal expertise and digital capability to make the public safer and build the confidence of our diverse communities.
In this session you will learn about the power of AI and how it can help make your content more discoverable, whether you are a librarian, researcher or content curator. You will see concrete examples and case studies of how AI technology can be applied in your setting to optimise and leverage your content
Unforeseen disasters can cause your contact centre to flood with calls. When queues expand beyond your agents’ capacity to service enquiries quickly, mere scalability shouldn’t be your only response. The digital revolution is here. With the help intelligent automation, you can provide your citizens with immediate responses to their queries, across the channel of their choice. With uses ranging from self-service and proactive communications to contact routing and knowledge management, join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, to explore the world of intelligent automation for citizen engagement.
Discusses the developments taking place in the future of banking, finance services & payments
Discusses the strengthening competence and establishing a "single source of truth”
Discusses the transformational impact of digital learning
Discusses case studies of how coding skills are changing lives during the pandemic
The presentation will chart the city council’s journey to agile working and the opportunity presented by the global pandemic to accelerate this programme.
The Auditorium Sessions & Resource Center are available until January 15th, 2021. Come back and watch the sessions you missed or download/share any of the materials.